Shipping policy
Shipping Policy — ¡OYE! Originals
The Nitty Gritty on Getting Your Cultura to Your Door
We know you want your OYE! gear ahorita. Here's exactly how shipping works so you know what to expect.
Production Time
All ¡OYE! Originals products are printed on demand — meaning we make your order specifically for you. No warehouses full of unsold inventory. No waste. Just your tee, made fresh.
Production time: 2-7 business days
(We find average fulfilment is usually around 3 days for standard orders)
Total delivery time from order to door includes both production and shipping times. A tracking link is sent automatically by email once your order leaves our fulfillment partner.
During peak periods such as holidays and major sales events, production times may be slightly longer than usual.
Estimated Delivery Times
|
Country / Region |
Production |
Shipping |
Total |
|
🇺🇸 United States |
2-7 business days |
2-8 business days |
4-15 business days |
|
🇲🇽 Mexico |
2-7 business days |
7-9 business days |
9-16 business days |
|
🇨🇦 Canada |
2-7 business days |
5-10 business days |
7-17 business days |
|
🇬🇧 United Kingdom |
2-7 business days |
4-7 business days |
6-14 business days |
|
🇪🇺 Europe (EU) |
2-7 business days |
4-8 business days |
6-15 business days |
|
🌍 Rest of World |
2-7 business days |
10-20 business days |
12-27 business days |
Note: These are estimates, not guarantees. Customs delays, holidays, and carrier issues can add time. We'll keep you updated if anything changes.
Free Shipping
Yes — free shipping on all US orders over $75.
Shipping rates — including USA, Europe, UK, Mexico, and Canada — are calculated at checkout based on your location.
Tracking Your Order
You'll receive an automatic email with your tracking link as soon as your order ships.
If you haven't received tracking within 7 business days of ordering:
- Check your spam folder
- Email us at hello@oyeoriginals.com
- We'll sort it out. No drama.
Customs & Duties (Important for Europe & UK)
International orders — including those shipped to Europe and the UK — may be subject to customs fees, import duties, VAT, or taxes levied by your country. These charges are the customer's responsibility and are not included in our shipping fees.
We can't predict what these charges will be — every country is different. If you're unsure, check with your local customs office before ordering.
For EU customers: Orders may be subject to VAT and import duties upon arrival. Please factor this into your purchase decision. We fulfill our EU orders using our fulfillment partners located in Barcelona, Spain which mainly serves the Western European market and Riga, Latvia for all other European countries.
For UK customers: Orders may be subject to VAT and customs handling fees upon arrival. We fulfill all of our UK orders using our fulfillment partner located in Birmingham UK.
Wrong Address?
If you entered the wrong shipping address at checkout, email us immediately at orders@oyeoriginals.com.
- If your order hasn't shipped yet, we can usually fix it.
- If it's already shipped, we'll do our best — but we can't guarantee changes once it's in the carrier's hands.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, it's considered delivered. We're not responsible for packages that are stolen after delivery.
If your tracking shows delivered but you didn't receive it:
- Check with neighbors
- Check with your building manager
- File a claim with the carrier
- Email us at support@oyeoriginals.com — we'll help where we can
Questions?
We're here.
📧 Email: hello@oyeoriginals.com or for any shipping questions please contact us at support@oyeoriginals.com
⏰ Response time: Within 24 hours, Monday to Friday
Humor que se viste. Wear the words. Live the culture. 🌶