Refund policy
Returns Policy — ¡OYE! Originals
No Drama Returns. We Promise.
We want you to love your OYE! gear. If something's not right, we'll fix it. Here's how it works.
Our Return Policy
We accept returns within 30 days of delivery — unworn, unwashed, with tags on.
To start a return:
- Email us at returns@oyeoriginals.com
- Include your order number
- Tell us the reason for return
- We'll send you instructions
That's it. No forms. No hassle. No drama.
Exchanges
Ordered the wrong size?
Email us at returns@oyeoriginals.com and we'll arrange an exchange where possible. Please include:
- Your order number
- The size you need
We'll get the right size out to you as quickly as we can.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect — that's on us.
Email us at orders@oyeoriginals.com with:
- A photo of the issue
- Your order number
We'll send a replacement immediately at no cost to you. No return needed.
Note: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What We Don't Accept
- Items returned after 30 days of delivery
- Worn, washed, or altered items
- Items without tags
- Final sale items (if applicable — we'll note this on the product page)
Refund Timeline
Once your return is received and inspected:
- We'll process your refund within 5-7 business days
- Refunds are issued to your original payment method
- You'll get an email confirmation when it's done
Important note: Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oyeoriginals.com.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
For damaged or incorrect items, we'll cover the cost — because it's our fault, not yours.
For European and UK customers: Return shipping costs are the customer's responsibility unless the item was damaged or incorrect. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customs & Duties on Returns
If you're returning an item from Europe or the UK, any customs fees, VAT, or import duties you paid on the original order are non-refundable. We can only refund the cost of the product itself.
Questions?
We're here.
📧 Email: returns@oyeoriginals.com
⏰ Response time: Within 24 hours, Monday to Friday
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